Modern architectural railway station interior

Your information.

Handled clearly.

This policy explains what information Kendi collects, how we use it, and the choices available to you.

Privacy Policy

Last updated: Aug 11, 2025

Introduction

Welcome to this website. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use this website, contact us, or subscribe to receive articles, insights, and updates.

We process personal information in accordance with applicable United Kingdom data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where relevant, the Privacy and Electronic Communications Regulations 2003 (PECR).

For the purposes of data protection law, the data controller is:

[Your Full Legal Name]
Operating this website
Email: [privacy@yourdomain.co.uk]

Information We Collect

We may collect and process the following personal information:

Contact Information: If you contact us through the website, we may collect your name, email address, organisation, job title, and any other information you choose to include in your message.
Newsletter Subscription Information: If you subscribe to receive updates, we may collect your email address and maintain a record of your subscription preferences.
Website Analytics: We may use privacy-conscious website analytics to understand general website performance, such as page visits and traffic sources. We do not currently intend to use advertising cookies or behavioural tracking technologies.

Please do not provide sensitive or special-category personal information through our contact form unless it is necessary.

How We Use Your Information

We may use your personal information for the following purposes:

Responding to your enquiries and messages
Communicating with professionals and organisations who contact us
Sending articles, insights, and updates where you have chosen to subscribe
Understanding which topics are of interest to our readers
Improving and administering the website
Protecting the security and integrity of the website
Complying with applicable legal obligations

Submitting a contact form does not automatically subscribe you to our newsletter.

Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

We generally rely on:

Legitimate Interests: for responding to enquiries, communicating with website users, and improving the website
Consent: where you choose to subscribe to receive email updates or newsletters

You may withdraw your consent at any time by unsubscribing from our emails or contacting us directly.

Data Sharing and Disclosure

We do not sell your personal information.

We may share personal information with trusted third-party service providers where necessary for the operation of the website, including providers involved in:

Website hosting
Contact-form processing
Email delivery
Newsletter management
Website security

We may also disclose information:

Where required by law
To comply with legal obligations or respond to lawful requests
To protect our rights, property, or safety, or the rights, property, or safety of others
In connection with a business transfer, restructuring, or similar event, where lawful and appropriate

International Transfers

Some service providers may process personal information outside the United Kingdom.

Where this happens, we will take appropriate steps to ensure that your information is protected and that any transfer complies with applicable UK data protection law.

Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

Contact enquiries: usually retained for up to 12 months after the last relevant correspondence
Newsletter subscription information: retained while you remain subscribed
Unsubscribe records: retained where necessary to ensure your preferences are respected

We may keep information longer where required for legal, regulatory, or legitimate business reasons.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent at any time where processing is based on consent

You also have the right to object to the use of your personal information for direct marketing at any time.

To exercise any of these rights, please contact us at [privacy@yourdomain.co.uk].

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Children’s Privacy

This website is intended primarily for professionals and organisations and is not directed at children.

We do not knowingly collect personal information from children through this website.

External Links

Our website may contain links to third-party websites, publications, or other resources.

We are not responsible for the privacy practices of those external websites. You should review their privacy policies before providing them with personal information.